MCI’s association professionals will assess your organisation’s needs so as to provide you with the right solution at the right time. Many factors (internal and external) will influence this choice: short-term and long-term goals and objectives, your mission, maturity of the association, financial reserves and the annual operating budget, the geographical scope and size, organisational structure (individual or company members, trade association, federation, volunteer-managed or staff), industry developments, association trends, market opportunities, the political and economic environment.

Whether you need full management services or expert help with a specific project, our competency directors and association specialists will engage with your association community from strategy to implementation.

Our expertise covers:

• Strategic planning and organisational performance
  Executive leadership and day-to-day management, strategic and business planning, change management, advising the Board, committee support and management
  
  
• Building community
  Enhancing membership value and driving growth, membership recruitment campaigns, corporate  outreach and programmes, component management, developing chapters, affiliates, SIGs and  COPs
  
  
• Market and Business development
  Business development strategy and execution to grow association revenues from relevant  sources and programmes such as: corporate membership and customised programmes, product  sales, sponsorship, fundraising, affiliations/partnerships
  
  
• Education & professional development
  Certification and accreditation management, programme development, training programmes  around standards, e-learning strategies and applications, conference capture
  
  
• Public affairs
  Advocacy & lobbying, EU monitoring/communications, relationship management/EU expert  groups, research funding for associations, consensus building, coalition management
  
  
• Integrated member services
  First line customer care to ISO 9001 standards, multi-lingual association call centre, member  enquiries, membership services  (renewals, new memberships, administration & transactions),  product information (outbound and inbound), sales & processing, financial administration &  transactions
  
  
• Financial management
  Budget development & monthly monitoring, book-keeping, monthly/annual reporting, audit  services, VAT management, investment portfolios, multi-currency banking services
  
  
• Marketing & communications
  Brand awareness, communications (internal and external) strategy and planning, PR, customised  stakeholder communications, marketing of products/programmes/services/conferences, social  media strategy and implementation
  
  
• Creative & IT services
  Graphic design, brand strategy & development, print & electronic collateral production, web  development/maintenance, database management (Imis)
  

• Conference management
  Programme development/abstract management, venue selection & supplier negotiations, pre/on- site logistics, sponsorship & exhibition management, marketing, VAT & financial management,  registration and housing