Account Manager

Account Manager | MCI Group | EN

Candidates should apply by submitting their resume with cover letter. MCI USA is an Equal Opportunity Employer.

NYC-based experiential marketing and events agency, a key United States business unit of a global company based in Geneva, Switzerland, is interviewing candidates with existing events and VIP/Celebrity hospitality and management experience to fulfill a mid-level Account Manager roll. The position will support existing luxury fashion client accounts with primary focus on VIP/Celebrity hospitality activations taking place both domestically in the US and internationally.

Primary Job Duties:

  • Collaborative efforts with an existing events team lead by an Account Director with primary focus on VIP/Celebrity hospitality management and logistics
  • Lead large-scale hospitality event activations tied to white-glove VIP ground transportation logistics, five-star hotel room block management, gifting and premium guest experiences, dressing coordination, and overall celebrity and talent hospitality management
  • Participate on client conference calls, in-person client meetings, and client pitches
  • Tracking and strategizing of financial goals for client (external) and agency (internal)
  • Daily management of key agency partners; talents, influencers, vendors such as hotel properties, transportation companies, restaurant establishments, etc.
  • Participate in staff meetings and brainstorms
  • Daily digital and verbal communications with internal and external parties
  • Account Coordinator support staff who will assist the account management team with all-encompassing event research
  • Development/Creation and management of key documents; hospitality decks, transportation spread sheets, production reports, etc.
  • Development/Creation and production of event collateral; digital invitations, programs, name tags, signage, menu cards, dinner seating cards, etc.
  • Event/Program budget development and management
  • All-encompassing on-site activation assistance and management pertaining event hospitality and event management

Account Manager should possess the following minimum qualifications and skills:

  • Bachelor’s Degree
  • A minimum of 5 years of agency or client-based account management experience (specific disciplines could include event management or hospitality)
  • Passion, interest, and solid knowledge of the luxury fashion sector
  • Capability and forethought to anticipate and quickly respond to the needs and requirements of Agency Clients
  • Ability and self confidence to act as a poised leader on behalf the agency inclusive of professional client, VIP, and celebrity interfacing behavior skills and experience
  • Must have the ability to prioritize and manage multiple projects and deadlines in a fast paced, dynamically changing environment
  • Outstanding customer service and firm understanding of white-glove VIP guest hospitality 
  • “In-event” troubleshooting skills
  • Ability to collaborate in a team environment but also exercise and act upon independent judgment with vision, confidence and a discerning eye towards delivering “experiences” and not just events
  • Professional behavior skill set to represent Black Flower Agency and its clients in a sophisticated manner within and outside of specific events
  • Strong communication skills- in person, on the phone and in email
  • Outgoing and friendly
  • Ability to think on your feet
  • Ability to lead but also act as a team player
  • Creative and “outside the box” thinking
  • Excellent time management, oral and written communication skills
  • Pre-event organization and on-site event management
  • Strong Computer/Technology Knowledge: MAC proficient, Word, Excel (not just the basics, but a very strong comprehension of Excel formulas), Power Point, Outlook
  • Ability to travel 25%-30% of the year