Congress Delegate Coordinator

Congress Delegate Coordinator | MCI Group | EN

Company description:
At MCI, we believe that when people come together, magic happens. That is why we have been bringing people together through innovative meetings, events, congresses and association management since 1987. Powered by a work culture that’s focused on high performance and creativity, this is a great opportunity to join an energetic team of young-professionals that delivers projects for clients all over the world.

About the position:
As our new Congress Delegate Coordinator, within the PCO Department, you will be responsible for the registration process for a range of international congresses, from 150 to 15.000 participants. This includes paying participants as well as speakers, sponsors, committee members and other VIPs. You will be in constant communication with participants and organizations from all over the world, and you will be part of the onsite team managing the registration and accommodation desk/office during the event. As part of this versatile position you will be responsible for tasks that include (but are not limited to):

  • First point of contact for all clients, participants, sponsors and VIPs for a wide range of international congresses
  • Maintenance of delegate management database in our dedicated registration system
  • Provide accurate, valid and complete information on all different aspects of the congress
  • Maintain timelines and priorities set on every event
  • Assisting participants (individual and groups) with congress registrations and hotel reservations
  • Keep records of customer interactions and send payment reminders
  • Attending project team and client meetings
  • On-site management of registration and hotel activities during events
  • Liaise with Hotel Procurement, Project Management Teams and MCI’s Clients
  • All other administrative tasks in the area of registration and hotel reservation

Your profile:
For this full-time position (40 hours per week) we are looking for a talent with a MBO background. Working experience as an office manager / customer service employee or similar is an advantage. Vast knowledge of all common MS Office programs is required. You are genuinely excited to help our clients, passionately communicative, flexible and empathetic. You take the extra mile to engage our customers and you are confident in problem-solving. Our new colleague is fluent in Dutch and English (any other foreign language skills are an advantage) and computer literate: previous knowledge of registration software and/or reservation systems is a plus.

Our offer: 

  • An opportunity to develop yourself in an expanding company (
  • A pleasant working environment with an informal ambiance
  • Room for personal development
  • A competitive salary
  • Continuous online learning through the MCI Institute

If you think you are the right person for this job, please send an email with resume to
Deadline: 4th of January 2019