Operations Specialist, AM&C

Operations Specialist | MCI Group | EN

Title: Operations Specialist – AM&C

Supervisor:  Director, AM&C Client Operations

Department/Client Team:  AM&C Operations

FLSA Status:  Non-exempt          Revision Date: December 2018


For consideration, e-mail your resume, cover letter and salary requirements (absolutely required) to the listed e-mail address.

MCI USA is an Equal Opportunity Employer. All candidates must be eligible to work in the United States for any employer without sponsorship

Primary Duties:

  • Verify batches for AM&C clients as assigned
  • Assist with the support of Copper Development Alliance, including:
  • Maintenance of CDA data in netFORUM Enterprise
  • Administration of AMS and CMS
  • Support of Special Libraries Association, including:
  • Pull and clean monthly settlement report from Authorize.net
  • Pull monthly transaction report from ClearVantage. Ensure report has correct GL codes, verify each transaction against submitted batches. Clean report, send to Marty.
  • Work with SLA sponsorship and RD teams in DC and Baltimore to ensure financial accuracy in A2Z portal – ensure refunds and charges are recorded correctly to match bank statements. Ensure A2Z system is kept up to date. Work with Marty to ensure accurate sponsorship information.
  • Complete monthly Abila netFORUM Pro Payment Reports for AM&C clients as assigned
  • Assist with AM&C client and staff transitions
  • Miscellaneous: serve as backup client staff when needed, corporate tasks, filing, staff meetings, work with the operations team and other duties as assigned.

Supervisory Responsibility:

  • None at this time

Fiscal Duties:

  • None at this time
  • Other duties as assigned
  • Serve on appropriate Matrix Teams; function as a team member in accordance with our corporate vision and guiding principles.


  • Bachelor's degree required.
  • Knowledge of netFORUM Pro and/or Enterprise preferred.
  • Experience working with nonprofits and AMS platforms.
  • Strong communication skills.
  • Ability to work autonomously and be a reliable member of a team.