About Us | US Leadership Team

Colleen Eubanks, CAE

Colleen Eubanks, CAE

Mail: colleen.eubanks@mci-group.com

Phone: +1 703-506-3260

Colleen Delaney Eubanks brings over 25 years of association and nonprofit management experience to MCI USA. With a strong ability to implement strategic direction, turn around financially troubled organizations and provide advocacy efforts on Capitol Hill and with federal regulators, Eubanks serves as the Executive Director of the American Health Quality Association (AHQA), an MCI USA client since 2015. Eubanks joined MCI USA (formerly Coulter) in 2008 as executive director of the National Child Support Enforcement Association (NCSEA). She served as the chief executive of this nonprofit focused on serving the child support enforcement community in its efforts to encourage support of children and families. She was an advocate on Capitol Hill, meeting regularly with staff and legislators in the Senate Finance Committee and House Ways and Means subcommittees. She also worked with appropriate regulators within the Department of Health and Human Services. Eubanks played a critical role in moving NCSEA out of bankruptcy in 2008. Eubanks has appeared on CSPAN and has written about the child support program for the New York Times. 

Eubanks has brought her extensive expertise and passion for good governance and strategic planning to a wide variety of clients, including  The ESOP Association, The Public Leadership Education Network, American Medical Student Association, Interstitial Cystitis Association, Public Media Business Association, Professional Development Consortium, and others.

Previously, Eubanks served as executive director of Christ Child Society of Washington, D.C. that focused on the educational, emotional and material needs of at-risk children in Washington, D.C. metropolitan area.

In each of her positions, Eubanks has played an integral role in meeting the organizational and strategic objectives of the organizations as well as increasing membership and fundraising initiatives. In her previous experience, Eubanks directed board and affiliate relations for the Printing Industries of America where she managed 31 local affiliate offices and more than 14,000 members. This experience provided her a strong background in developing and maintaining positive relationships between the national office and affiliated organizations.

Eubanks previously served as president of the Washington Latin Public Charter School Board of Governors, on the American Society of Association Executives CAE Commission and the ASAE Executive Management Section Council.  She is currently on the SelfMade Health Network Leadership Council, a group dedicated to ending health inequity in the US.

Eubanks, and her husband Ralph reside in Washington D.C.

Colleen’s areas of expertise:

  • Strategic planning
  • Governance review and restructure
  • Membership development and growth
  • Organizational development and change

 Now, here's the backstory on Colleen…

Hometown: Denver, Colorado.

First car: 1963 Mustang

Superhero power I wish I had: Ability to fly so I wouldn’t have to deal with DC area traffic

Television show or movie most resembles my current life: Super Girl

App I can’t live without: Netflix, NPR and WAZE

What I do on my “free” time:  I love fiber arts so I knit, spin, crochet and teach classes at a local yarn store at night and on weekends.  In most weather I can also be found on one of my three bicycles.

If I could travel anywhere in the world, I would go… to New Zealand for a year….

Advice I would give my “younger self”: Find a job you love, where you can travel and have a variety of experiences.

How my life has changed since I joined MCI USA:  I have added a group of wonderful colleagues to my network of advisors and friends.

At the end of the day…: Life is too short for minor irritations and mean people – do things you enjoy, and surround yourself with people that make you happy. 

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