MCI USA integrated membership data with financial records, developed a robust tracking system for organizations in the accreditation process, and created an improved customer-service experience with reporting tools for volunteer assessors.


Results:

  • The organization streamlined its application process and established an effective tracking system that reduced the average approval process by three months.
  • Customer-service ratings improved dramatically.
  • The organization launched a new website to more effectively promote its standards.
  • By clearly communicating its new pricing structure, the organization saw a 25% increase in total revenue.