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Vice President, Convention Housing Operations and Contracting

At MCI, we believe that when people come together, magic happens. That is why we have been bringing people together through innovative meetings, events, congresses and association management since 1987.

Through face-to-face, hybrid and digital experiences, we help companies and associations to strategically engage and activate their target audiences, building the dedicated online and offline communities they need to strengthen their brands and boost their performance.

Position Summary        

The Vice President of Convention Operations and Contracting is responsible for overall Housing Account Management and Domestic Hotel Contracting. Responsibilities include but are not limited to; direct personnel management (internal & external), train,  coach and motivate direct reports as necessary, inter departmental interface, event planning and team assignment, budgeting collaboration with senior management, client interaction and problem solving on an escalation basis as required,  oversee hotel contract management and sourcing in order  to drive event sourcing and procurement across MCI customers within US venues, executing the housing performance goals  and service delivery standards as set by the EVP of Operations ensuring a high quality, cost effective department  to support both internal and external teams.  The VP also ensures that the organization is well positioned in a rapidly evolving and competitive industry. 

Organizational Planning

  • Strategic budget collaboration and execution to enhance profitability, productivity and efficiencies throughout the division
  • Monitoring team members workload  to balance and ensure proper coverage  with cross-utilization of resources as needed
  • Effective planning to ensure onsite coverage, while staying within budgetary constraints
  • Responsible for preparing the team for the organizational adjustments
  • Ensures clarity,  understanding and commitment from all stakeholders
  • Continually investigate/introduce process improvement measures for efficiency and competitive edge (internal and external)
  • Vendor negotiations to ensure product relevance and cost-efficiency.
  • Hotel contracting consolidation and strategic positioning
  • Ensure favorable hotel contract terms for client base are negotiated
  • Ensure adequate reporting is maintained pre& post corporate/ association event
  • Assist client base in venue/ hotel selection where necessary
  • Performs other related duties as assigned or as necessary

Management Accountabilities

  • Responsible for housing team operating  assignments
  • Review of individual show budgets and strategies to meet/exceed expectations
  • Actively involved in all RFP’s Q&A and final prep for presentations
  • Attend client meetings/ presentations where your presence will be of benefit to sales team
  • Work with the team on internal financial milestones. Implement strategies to increase show attendance and housing penetration.
  • Cross training/utilization of staff to ensure maximum productivity
  • Responsible for the identification of new business development opportunities
  • Develops initiatives to enhance revenue generation
  • Monitor hotel sourcing and procurement workload and ensure adequate staffing is deployed
  • Routine interaction with key client personnel for performance indicators
  • Monitor and maintaining quality adherence to sourcing processes and improvement
  • Oversee the sourcing of hotels and venues for corporate and association events
    • Performs other related duties as assigned or as necessary


  • Employee annual appraisals and ongoing coaching
  • Implementation  and management of team incentive program
  • Responsible for development/implementation of departmental training
  • Stays current  with industry trends and future opportunities
  • Interact frequently with the Exec team and other division leaders to ensure that the department operational priorities are aligned with the company direction.
  • Maintain open and on-going communication with team members regarding  CVB information, hotel  utilization, negotiations and contracts
  • Good understanding of all social media channels and feedback to Marketing group

Knowledge/ Skills

  • Degree preferred but not required
  • Must have 10 years plus in hotel, event or hospitality industry
  • Excellent written and oral communication skills
  • Strong customer service skills
  • Demonstrated direct team management and  team supervisory  skills
  • Must have strong organizational and multi project management skills
  • Experience in large scale travel, event  industry operations
  • Experience in hotel sourcing and contract negotiations
  • Working knowledge of hotel contractual conditions and  policies
  • Limited travel will be required

Candidates must be authorized to work in the United States for any employer without sponsorship.

Wyndham Jade, an MCI Group Company is an Equal Opportunity Employer.

We are not just offering jobs. These are challenging career development positions for talented candidates who have a commitment for excellence, are team oriented and focused on delivering a quality service to our clients.

We are committed to building and nurturing a dynamic workforce which thrives on delivering the best experience for our clients.

MCI’s commitment to employee development is clearly demonstrated by the MCI Institute, MCI’s in-house learning provider.

We embrace sustainability, recognizing the many ways it generates value for both our organisation and our clients.

Our diverse global talents represent our most precious resource and this is reflected in our approach to talent management, which is guided by our core values:

  • Living by Growth
  • Promoting Entrepreneurship
  • Believing in People
  • Building Fair Relations
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