The series of digital events demonstrates Prudential's commitment to enable their agents to continue to care for customers by acquiring new skills to operate in unique environments now and the future. Within 3 months of launching, Prudential and MCI succeeded in reaching 108,000 agents and customers through 30 sessions broadcasted in 10 countries.
Prudential led the way in Asia by formulating an all-digital engagement strategy to enable their agents to continue to learn and connect with their customers through nationwide lockdowns and social distancing in the markets PCA operates in. MCI Singapore was selected as the partner for delivering a regional online community and worked with PCA to deliver the programme from design to concept, including content creation.
Lilian Ng, Chief Executive, Insurance, Prudential Corporation Asia: “COVID-19 presented unprecedented challenges to our customers and agents. We adapted quickly and made full use of the technology solutions available. By deploying future-ready solutions, we have revolutionised the way agents do business and engage with customers through these disruptive times.”
Prudential has taken the lead in digital engagement within its sector and focused on technologies to continue to realise their customer-centric approach. Instead of postponing or cancelling events in the light of COVID-19 restrictions. MCI and Prudential transformed what was primarily designed as a face-to-face experience into a virtual series of engaging events.
As part of the preparations, MCI organised a broadcast centre, performed online speaker trainings and delivered easy-to-use broadcast kits to the speakers for use. Each event session was supported by a dedicated team to support and help participants navigate their virtual experience. MCI worked closely with Prudential to make the content more interactive and engaging, overcoming the lower attention span in the virtual space.
Oscar Cerezales, Global Executive Vice President Corporate Division & COO Asia Pacific, MCI: “In the context of the rapid world digitisation, embracing change should be seen as an opportunity rather than a threat. At MCI, we grasp this moment by providing our clients with relevant solutions and processes to build audiences”.
For more information, please contact:
MCI is the global leader in engaging and activating audiences. Our business is founded on a simple human insight: When people come together, magic happens. Since 1987, we have been bringing people together through inspiring meetings, events, congresses and association or community management. MCI helps organisations harness the power of community by applying our strategic engagement and activation solutions to build unforgettable online and offline experiences that foster change, inspire, educate and enhance business performance. MCI is an independently owned company headquartered in Geneva, Switzerland, and boasts a global presence in 60 offices and 31 countries, which work with clients across Europe, the Americas, Asia-Pacific, India, and the Middle East.